SHIPPING INFORMATION

Thank you for shopping with Erum! We want to ensure that your shopping experience is as seamless as possible, and that includes fast and reliable delivery of your orders. Below, you’ll find all the information you need regarding our shipping policies.

Domestic Shipping within Pakistan

We offer convenient and reliable delivery options across Pakistan, using trusted courier services such as TCS, Leopard, and Bikea (in Karachi). Our goal is to deliver your order quickly and securely, so you can enjoy your new purchase without delay.

1. Shipping Times:

  • Karachi, Lahore, Rawalpindi, Islamabad, Faisalabad:
    Orders within these cities will typically be delivered within 3 business days.

  • Other Cities & Towns in Pakistan:
    For areas outside Karachi, Lahore, Rawalpindi, Islamabad, and Faisalabad, delivery typically takes 5 business days.

Please note that business days exclude weekends and public holidays.

2. Shipping Charges:

Shipping fees are calculated at checkout based on your location and the weight of your order. You will be able to review the total shipping cost before finalizing your purchase.

3. Shipping Methods:

Depending on your location, we ship through the following reliable courier services:

  • TCS: Available for most locations across Pakistan.
  • Leopard Courier: Also available for deliveries nationwide.
  • Bikea (Karachi Only): A fast and convenient local courier service for orders within Karachi.

Once your order is dispatched, you will receive a confirmation email with tracking details for your shipment.

4. Order Processing and Dispatch:

We process and ship orders within 1-2 business days after your purchase is confirmed. Please note that custom orders may require additional time for processing.

Once your order is shipped, you will receive a tracking number so you can easily monitor your package’s progress via the respective courier service’s website.

5. Shipping to Remote Areas:

In case you live in a remote area or a location not served by our primary courier partners, our customer service team will contact you to discuss alternative delivery options.

International Shipping

At this time, we only offer shipping within Pakistan. However, we are actively working on expanding our international shipping options in the future. Stay tuned for updates!

Tracking Your Order

After your order has been dispatched, you’ll receive an email with a tracking number. You can track your order by visiting the courier’s website:

Delivery Issues

If you experience any issues with your delivery, such as delays or incorrect deliveries, please contact our customer service team immediately at [insert contact email/phone number]. We will work quickly with the courier to resolve any issues and ensure your order reaches you.

Need Assistance?

If you have any questions regarding shipping or need further assistance, don’t hesitate to reach out to us:

  • Email: [insert email address]
  • Phone: [insert phone number]

Our customer support team is here to help and ensure your shopping experience is smooth and enjoyable!

Thank you for choosing Erum! We’re committed to delivering your orders as quickly and securely as possible. Enjoy your shopping!