Welcome to Erum! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website and purchasing from Erum, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree with these Terms, please refrain from using our site or making any purchases.

1. General Terms

• These Terms apply to all users of the Erum website, including browsers, buyers, and contributors of content.
• We reserve the right to modify or replace any part of these Terms at any time. Updates will be posted on this page, and the “Last Revised” date will be updated accordingly. You are advised to check this page periodically for changes.

2. Account Registration and Security

• To purchase from Erum, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.
• You agree to provide accurate, current, and complete information during the registration process and update it as needed.

3. Product Information and Availability

• While we strive to display accurate product descriptions and images, there may be slight variations in color, style, or material due to lighting or other technical factors.
• All products and services are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Order Process and Payment

• By placing an order with Erum, you make an offer to purchase our products. We reserve the right to accept or decline your order at our discretion.
• Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Shipping fees, taxes, and other charges may apply depending on your location.
• We accept payment through a variety of methods, including credit/debit cards, online transfers, and other secure payment gateways.

5. Shipping and Delivery

• We aim to process and ship your order promptly. However, delivery times may vary based on your location, product availability, and other external factors.
• Once your order has been shipped, you will receive a confirmation email with tracking details. Erum is not responsible for any delays caused by the shipping carrier.

6. Returns and Exchanges

• If you are not satisfied with your purchase, we offer a return or exchange within a specific period, as outlined on our website. Items must be unused, unworn, and in their original packaging with all tags intact.
• Certain items, such as customized or bespoke orders, may not be eligible for return or exchange.

7. Intellectual Property

• All content on this website, including text, images, logos, trademarks, and designs, is the property of Erum and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of the materials without our express written permission.

8. Limitation of Liability

• Erum makes every effort to ensure the accuracy and reliability of the content on our website. However, we do not guarantee the completeness, accuracy, or reliability of the information provided.
• We are not liable for any direct, indirect, incidental, or consequential damages that result from your use of the website or purchase of our products.

9. Governing Law

• These Terms and Conditions are governed by the laws of Pakistan. Any disputes that arise under these Terms will be resolved within the jurisdiction of Pakistan’s courts.

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Privacy Policy

At Erum, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

• Personal Information: When you place an order or register an account, we collect personal details such as your name, email address, shipping address, contact number, and payment information.
• Non-Personal Information: We may collect non-identifiable information such as your browsing activity on our website, including IP addresses, device type, and browser type, to improve user experience.

2. How We Use Your Information

• Order Fulfillment: We use your personal information to process and fulfill your orders, provide customer service, and communicate with you about your order status.
• Marketing: With your consent, we may send you promotional emails, newsletters, and offers related to Erum products. You can opt-out of these communications at any time by unsubscribing.
• Website Improvement: We may use non-personal information to analyze website usage, enhance user experience, and improve the content and functionality of our site.

3. How We Protect Your Information

• We implement industry-standard security measures to protect your personal data. However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

• We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers, such as payment processors, shipping partners, or marketing agencies, who assist in fulfilling orders and providing services related to your purchase.
• We may also disclose your information if required by law or in the event of a legal proceeding.

5. Cookies

• Our website uses cookies to enhance user experience. These small files stored on your device help us remember your preferences and analyze website traffic. You can control the use of cookies through your browser settings.

6. Your Rights

• You have the right to access, correct, or delete any personal information we hold about you. To make such requests, please contact us via email or phone.

7. Third-Party Links

• Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to the Privacy Policy

• We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Revised” date will be updated accordingly. Please review this policy periodically for any updates.

9. Contact Us

• If you have any questions or concerns about our Terms and Privacy Policy, please feel free to contact us at [insert contact details].

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These Terms and Conditions and Privacy Policy reflect our commitment to transparency and protecting your rights as a customer. We thank you for choosing Erum and are dedicated to providing you with an exceptional shopping experience.